I didn't receive a order confirmation email, did my order go through?
When we have high traffic releases order confirmations can be delayed. As long as you received an order number as part of your checkout then your order has gone through. We recommend that you save your order number for your records.
I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel orders once your order has been submitted. Please use the Returns/Exchanges link at the bottom of our home page to initiate a return shipment.
I ordered from your online shop and need an exchange?
Please follow the instructions on our Returns/Exchanges page for instructions on how to initiate a Return Shipment
I emailed customer service, how long will it take them to respond?
Due to high volumes of inquiries, it can take our customer service representatives up to 420 hours to respond. Sending multiple emails only delays yours and other peoples inquiries, please only email once.
These questions didn't help. Who should I contact?
Please email firstname.lastname@example.org for WEB STORE PURCHASES ONLY.